Terra Vita HubGlobal Governance Infrastructure
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Institutional journey

The policy suite sits inside the same public review route as the rest of the site: understand the infrastructure, walk through the operating model, circulate the brief and supporting controls, then enter formal diligence only when the right team is ready.

1UnderstandPlatform overview and governance architecture2Walk throughExecutive walkthrough of the operating model3Share the briefDownload the institutional review pack4Enter diligenceOpen senior sponsor first-look

Enterprise Service Level Agreement (SLA)

1. Availability

1. Availability Target uptime: 99.5% monthly availability.

2. Response Times

2. Response Times Critical: 4h | High: 1 day | Standard: 2 days.

3. Maintenance

3. Maintenance Scheduled maintenance announced in advance.

4. Credits

4. Credits Service credits may apply.

Version: 1.0
Last Updated: 2026-02-24
Approved by: Executive Board
Governing Law: The Netherlands

Regulatory References:
GDPR (Regulation (EU) 2016/679)
ePrivacy Directive (2002/58/EC)
AMLD5 (Directive (EU) 2018/843)

Policy suite in context

Use the policy set inside the broader institutional review route.

These materials support legal, procurement, risk, and compliance review. They are designed to be read alongside the Terra Vita IC brief and the guided walkthrough before protected access is provisioned.

Review the brief

Circulate the IC pack with the policy set for committee, risk, and diligence teams.

Walk through controls

Use the guided walkthrough to connect governance language, evidence routing, and deployment fit.

Enter diligence

Move to formal institutional review only when the right operating or legal team is ready for protected access.

Download briefBook walkthroughSenior sponsor first-look